Frequently asked questions

Frequently asked questions

What exactly is included in a subscription?

We offer different packages based on student needs. Please refer to our website for more information on what’s included in each package.

Do you offer a guarantee?

Yes.  If you are unhappy for any reason within the first 7 days please contact us and we will issue a full refund.

Does a membership include all of my children or do I need to purchase multiple memberships?

In order to track individual student progress and performance, you will have to sign up for additional student accounts at a discounted rate.

Are grades and progress recorded?

Yes, we offer a grade management system and the ability to track progress on learning strands in detail.

Is my credit card information going to be kept safe?

Yes,  MathHelp.com is a secure website, so signing up with a credit card is safe. To protect the privacy of our customers, all information you enter is encrypted.

Do you accept any form of payment other than credit card?

We accept VISA, MasterCard, American Express, and Discover.

How do I update my credit card information?

To update your credit card information, sign in to your MathHelp.com account and go to the Subscription Information page.

I have a monthly membership and would like to switch to a yearly membership. Can I apply the payments I made toward the monthly membership to a yearly membership?

If you switch from monthly to yearly, we will give you a refund of one month’s payment!  Contact our sales department if you are interested.

How do I cancel my membership?

You can easily cancel your membership at any time. Simply sign in to your MathHelp.com account and cancel your membership

If I cancel my membership, will I receive a pro-rated credit?

Unfortunately, we do not offer pro-rated refunds or credits for any partially used membership periods. You may cancel your MathHelp.com membership at any time. Once you have canceled

your membership, your credit card will not be charged again. You will continue to have access to the program until the current billing period ends.

I don't live in the US. Can I purchase a membership?

Of course! MathHelp.com is not limited to users in the US. We have users from all around the world. You can sign up directly on our website and make payment with your credit card. Our prices are in US dollars, so your credit card company will convert the funds on your statement to your local currency, based on the exchange rate at that time.

Can I pay in my local currency?

All prices are in US dollars. Your credit card company will convert the funds on your statement to your local currency, based on the exchange rate at that time.

 

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