Online math help featuring comprehensive tutoring, standardized test prep, and homeschooling.

Frequently Asked Questions

Find answers to the most frequently asked questions.

If you need further assistance please submit a Support Request and a representative will contact you.

No sound when playing videos on my iPhone / iPad / iPod.

When I try to launch an online lesson, I get a blank screen. What should I do?

The videos are slow to appear, and they aren’t playing properly. What should I do?

Where do I click to get the videos to play?

What is the best way to go through a lesson?

What do I need to run your programs (system requirements)?

What is MathHelp.com's Accessibility Policy (Section 508 Compliance)?


No sound when playing videos on my iPhone / iPad / iPod.

If there is no sound when playing a video online or in one of our mobile apps, make sure that the Mute button on the side of your device is in the ON position. The mute button is located directly above the Volume buttons on the side of your device. Depending on your device it acts as a Mute button as on the iPhone where it will mute the ringer. Many users use this toggle switch to lock the screen orientation. We recommend leaving the Mute button in the ON position and locking screen orientation through software by double-tapping the Home button and sliding the bottom row of icons all the way to the right to reveal the Screen Orientation Lock icon.
- back to top -


When I try to launch an online lesson, I get a blank screen.  What should I do?

Check that you have the most recent version of Adobe Flash Player. You can download and install it directly from Adobe's website. If you have the most recent version of the Flash Player and you still don't see the lessons, make sure that your browser has Javascript enabled and is accepting cookies. To test your browser configuration, please visit our Browser Test page. If you are still having trouble please submit a support request so that we may determine the problem and assist you in getting up an running.

Check your Flash Player installation:
http://helpx.adobe.com/flash-player.html

- back to top -


The videos are slow to appear, and they aren’t playing properly.  What should I do?

If you have dial-up Internet access, the videos can take a long time to load. When playing videos over a dial-up connection they may not play continuously and will pause during playback. You will need Broadband Internet access to play the videos and run the overall program effectively.
- back to top -


Where do I click to get the videos to play?

Click on one of the “film strip” icons in the green “Examples” area on the left side of the screen to launch a video example.
- back to top -


What is the best way to go through a lesson?

Start by watching and listening to the video and audio examples.  Next, go through the practice problems.  Note that for each practice problem, you should copy the problem down, then work the problem on a separate sheet of paper, then check your answer using the check button.  If you get the answer wrong, you can use the hint, work, step-by-step, or audio animation buttons for an explanation.  Next, go to the deep thought “Q” button to challenge yourself with an enrichment question.  Note that the “A” and “W” buttons will provide an explanation.  Next, you can print out the extra problem worksheet for more practice, and print out the notes page for further review.  Finally, when you are ready, take the multiple-choice self-test to see if you’re ready to move on to the next lesson.  If you do poorly on the multiple-choice self-test, you can take it again and the problems will be different.
- back to top -


What do I need to run your programs (system requirements)?

All you need to run MathHelp.com's online lessons is a Macintosh or Windows computer with an internet connection, sound card, and a browser with the Macromedia Flash plugin. If you are using a Windows operating system, we recommend Windows 2000 or XP (Home or Professional). Macintosh users should be running OS X 10.2.8 or newer. Our lessons require the Macromedia Flash plugin version 8 or newer. A broadband internet connection (DSL or Cable) is recommended but not required. However, if you have a dial-up connection the videos and other multimedia elements may take a long time to load. MathHelp.com does not support Internet Explorer running on Macintosh computers.
- back to top -


What is MathHelp.com's Accessibility Policy?

MathHelp.com's Grade Management System (GMS) and user interface for online lessons have been upgraded to meet technical requirements for Section 508 of the Rehabilitation Act, which requires computer software applications purchased or developed by federal agencies to be designed for equal accessibility by people with disabilities. Learners with vision, hearing or motor skill disabilities can use MathHelp.com's GMS and related features to access courses in the appropriate mode for use with assistive technology or via built in functionality including but not limited to keyboard shortcuts, self-voicing elements, and visual captions. MathHelp.com uses various tools to ensure that the website is in compliance with Section 508 guidance.

MathHelp.com is dedicated to continually improving our 508 compliance and enhancing our accessibility features. If you have difficulty accessing any portion of this site or would like additional information on our 508 initiative, please e-mail the webmaster. We welcome any ideas or comments that help us improve the accessibility and usability of our web site.
- back to top -